Privacy Policy

The protection of your personal data is of particular concern to us. For this reason, too, we comply with the relevant statutory regulations. This data protection declaration is intended to inform you what type of data is collected for what purpose and to what extent this data is made accessible to third parties.

Processing of Personal Data

The processing of personal data is carried out in accordance with Art. 5 GDPR.
Personal data is processed on our Internet sites

  • as far as technically necessary,
  • the analysis, the optimization or the economic operation of our Internet presences serves,
  • this is necessary for the execution of the contract or
  • to provide you as a customer with product-specific information.

Data Security

itelio uses technical and organizational security measures in order to protect your data administered by us against accidental or intentional manipulation, loss, destruction or against access by unauthorized persons. Our security measures are continuously improved in line with technological developments.
Data transfers are carried out using the SSL procedure (Secure Socket Layer).

Safety notice
We endeavour to store your personal data in such a way that they are inaccessible to third parties by using all technical and organisational means at our disposal. When communicating by e-mail, we cannot guarantee complete data security, so we recommend that you send confidential information by post.

Right to Information, Deletion

On written request we will gladly inform you about the data stored about your person. You can send your request by e-mail to datenschutz[at]

Right to Limitation of Processing

The data subject has the right to require the data controller to restrict the processing if the requirements of the GDPR are met.

Right to Rectification

The data subject shall have the right to obtain from the controller without delay the rectification of inaccurate personal data concerning him or her. Taking into account the purposes of the processing, the data subject shall have the right to request the completion of incomplete personal data.

Right of Appeal

Affected parties have the right at any time to complain to the supervisory authority responsible for us, the Bavarian State Office for Data Protection Supervision in Ansbach, about any unauthorised processing of their personal data.


Our online services are not intended or directed to children under the age of 13. Therefore, we do not knowingly collect information from anyone under the age of 13.

Use of Service Providers

itelio GmbH uses service providers (so-called contract processors) to provide services and process your data. The service providers process the data exclusively on the instructions of itelio GmbH and are obliged to comply with the applicable data protection regulations. All processors have been carefully selected and will only have access to your data to the extent and for the period necessary to perform the services.

External service providers are carefully selected by us and contractually bound in accordance with Art. 28 GDPR by means of an agreement on order processing.

Processing of Data in Countries outside the European Economic Area EEA

Some of the service providers we use are based in the USA or other countries outside the European Economic Area. Companies in these countries are subject to a data protection law that does not generally protect personal data to the same extent as is the case in the Member States of the European Union. We use contractual provisions or other recognised instruments to ensure that your personal data is adequately protected.

Logging the Use of our Internet Presence

When you access our website, you transmit data (for technical reasons) via your Internet browser to a web server. The following data is recorded during an ongoing connection for communication between your Internet browser and our web servers:

  • Browser type/version,
  • operating system used,
  • Referrer URL (the previously visited page) and
  • the time of the server request.

We require this data for reasons of technical security and for statistical evaluations, and as a rule we cannot assign it to specific persons. This data will not be merged with other data sources. These data will be deleted after 14 days at the latest.


Various services on our website use so-called "cookies". These are small text files which are stored on your computer and which allow an analysis of your use of the website. They serve to make our Internet presence more user-friendly, more effective and safer - for example, when it comes to accelerating navigation on our platform.

Cookies also enable us to measure the frequency of page views and general navigation, for example. Cookies are small text files that are stored on your computer system. We would like to point out that some of these cookies are transferred from our server to your computer system, which are usually so-called "session cookies". "Session cookies" are characterized by the fact that they are automatically deleted from your hard disk at the end of the browser session. Other cookies remain on your computer system and enable us to recognize your computer system on your next visit (so-called permanent cookies). Of course, you can reject cookies at any time, if your browser allows this.

Cookies: Consent choices

Of course, you can also use our website without using cookies. You can generally deactivate the use of cookies at any time via the settings of your Internet browser or have the setting of cookies displayed and then decide in individual cases whether you accept cookies. Please note, however, that in this case you may not be able to use all functions of our website to their full extent.

Instructions for deleting cookies in the most common browsers can be found here:

Social Network

On our websites we use different plugins from social networks.

Facebook is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). An overview of the Facebook plugins and their appearance can be found here:

Twitter is operated by Twitter Inc, 1355 Market St, Suite 900, San Francisco, CA 94103, USA ("Twitter"). An overview of the Twitter buttons and their appearance can be found here:

Instagram is operated by Instagram LLC, 1601 Willow Road, Menlo Park, CA 94025, USA ("Instagram"). An overview of the Instagram buttons and their appearance can be found here:

LinkedIn is operated by the LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland ("LinkedIn").

XING is operated by Xing SE, Dammtorstraße 30, 20354 Hamburg, Germany ("Xing"). An overview of the Xing buttons and their appearance can be found here:

These social plugins are operated exclusively by the respective providers. The social plugins on our website are identified by the respective button belonging to the provider or service. If you visit one of our websites that contains such a social plugin, your browser will connect to the servers of the respective service. This, in turn, transmits the content of the plugin to your browser and integrates it into the displayed page. By visiting our website, the respective information is transmitted to the respective service.

If, at the same time as you visit our Website, you are logged into one of the Services through your personal account, that Service may assign the visit to the Website to your account. Users can use social plugins to post or share links to websites on social networks. Through interactions, such as leaving a comment or clicking the respective button, the respective information is transferred directly to the respective services and stored there.

If you do not want and do not want such data transfer, log out of your social networks or user accounts before visiting our websites. We have no influence on the data collection and transmission by social plugins. The purpose and scope of the data collection of the respective provider or service and the further use and processing of your data can be found in the respective data protection information directly from the websites of the providers. Please inform yourself there which rights you have and how you can achieve a satisfactory data protection setting.

Data protection information about the social plugins used on our online presence:

Salesforce/ Pardot

We store solely and exclusively personal data of website visitors who have registered voluntarily/on their own accord on our websites in order to receive information on products and services, to subscribe to newsletters or to download documents. Some forms and websites are linked to Pardot. Pardot is a software for the marketing automation of EMEA Limited (Salesforce)
Heron Tower
Floor 26
110 Bishopsgate
London, EC2N 4AY
United Kingdom.

Voluntarily provided personal data is first stored in Pardot and then processed with the Salesforce CRM system for the purpose of contacting and/or sending information.

We use Pardot as a marketing analysis service, which enables us to maintain, measure and expand our website and marketing communication and to optimize the website content. Data is processed in Salesforce/ Pardot on our behalf through the use of cookies.

Here you can find out how Salesforce processes your data when you visit websites:


This website uses LiveChat, a software of the company

LiveChat Inc.
One International Place
Suite 1400
Boston, MA 02110-2619

LiveChat uses cookies to provide you with personal entertainment in the form of a real-time chat with us. The information generated by the cookie about your use of this online service is generally transmitted to a server of LiveChat Inc. in the USA and stored there. When you use LiveChat, you can provide your email address to have the chat history sent to you. In this case the data will be stored by LiveChat Inc.

For more information about privacy at LiveChat Inc., please visit


For the integration of different databases and tools for the automation of our workflows we use Zapier, a service of the

Zapier Inc.
548 Market St #62411
San Francisco
California 94104

Customer data may be transmitted with the exception of payment data. Further information on data protection at Zapier can be found at


For the order and payment processing of our software via our website, we work with the

cleverbridge AG
Brabanter Str. 2-4
50674 Cologne

To provide you with a convenient way to order and pay via the Internet. Personal data is always processed only to the smallest extent necessary for the respective purpose. cleverbridge AG must comply with applicable data protection laws, treat your personal data confidentially and under no circumstances use it for its own business purposes.

The data protection regulations of cleverbridge AG can be found at

Google Ads

To draw the attention of potential users and customers to our online offers, we use the online advertising program "Google Ads" and, within the framework of Google Ads, conversion tracking, an analysis service of the

Google Inc. (Google)1600 Amphitheatre Parkway
mountain view
CA 94043

Google Ads places a cookie on your computer ("conversion cookie") if you have reached our website via a Google advertisement. These cookies lose their validity after 30 days and are not used for personal identification. If you visit certain pages on our site and the cookie has not yet expired, we and Google may recognize that someone clicked on the ad and was redirected to our site. Each Google Ads customer receives a different cookie. As a result, cookies cannot be tracked through Google Ads customer websites. The information collected using the conversion cookie is used to generate conversion statistics for Google Ads customers who have opted for conversion tracking.

Google Ads customers will know the total number of users who clicked on their ad and were directed to a page tagged with a conversion tracking tag. However, you will not receive any information that personally identifies users.

If you do not wish to participate in the tracking procedure, you can refuse to set a cookie as required for this purpose - for example by setting your browser to deactivate the automatic setting of cookies in general. You can also disable cookies for conversion tracking by setting your browser to block cookies from the domain "".

Google's Privacy Policy on Conversion Tracking can be found at

You can also prevent Google Ads from capturing your data by clicking the following link. An opt-out cookie is set to prevent your data from being collected in the future when you visit this website:

Google Analytics

This website uses Google Analytics, a web analytics service provided by

Google Inc. ("Google")
1600 Amphitheatre Parkway
mountain view
CA 94043

Google Analytics uses "cookies". The information generated by the cookie about your use of this website will generally be transmitted to a Google server in the United States and stored there for 14 months. However, if IP anonymization is enabled on this website, Google will previously truncate your IP address within member states of the European Union or other signatory states to the Agreement on the European Economic Area.

Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics is not combined with other data from Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

We would like to point out that on this website Google Analytics was extended by the code "gat._anonymizeIp();" in order to guarantee an anonymous recording of IP addresses (so-called IP masking). You can also prevent Google from collecting the data generated by the cookie and related to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link:

You can also prevent Google Analytics from collecting this information by clicking on the following link. An opt-out cookie is set to prevent your data from being collected in the future when you visit this website:

Google Optimize

Our websites also use Google Optimize. Google Optimize is a tool integrated in Google Analytics. Google Optimize analyzes the use of different variants of our websites and helps us to improve the usability according to the behavior of our users.

Google Tag Manager

The Google Tag Manager is used on this website. The Google Tag Manager is a solution from

Google Inc. ("Google")
1600 Amphitheatre Parkway
mountain view
CA 94043

which allows companies to manage website tags via a single interface. The Google Tag Manager is a cookie-free domain that does not collect personally identifiable information. The Google Tag Manager triggers other tags that may themselves collect data. We hereby point this out separately.
The Google Tag Manager does not access this data. If a deactivation has been made by the user at the domain or cookie level, this will remain the case for all tracking tags implemented with Google Tag Manager.

Bing Ads

Our website uses Bing Ads technology to collect and store data from which user profiles are created using pseudonyms. This is a service of the

Microsoft Corporation
One Microsoft Way
Redmond, WA 98052-6399

This service enables us to track the activities of users on our website when they arrive at our website through ads from Bing Ads. If you reach our website via such an advertisement, a cookie is placed on your computer. A Bing UET tag is integrated on our website. This is a code that is used in conjunction with the cookie to store some non-personal information about the use of the website. This includes, among other things, the time spent on the website, which areas of the website were called up and which advertisement the user used to access the website. Information about your identity is not collected.
The information collected is transferred to Microsoft servers in the USA and stored there for a maximum of 180 days. You can prevent the collection of data generated by the cookie and related to your use of the website and the processing of this data by deactivating the setting of cookies. This may limit the functionality of the website under certain circumstances.
In addition, Microsoft may use cross-device tracking to track your usage patterns across multiple electronic devices, enabling Microsoft to display personalized advertisements on Microsoft Web sites and apps.

You can deactivate this behavior at
More information on Bing's analysis services can be found on the Bing Ads website ( For more information about privacy at Microsoft and Bing, see the Microsoft Privacy Policy (

Facebook Custom Audience

Facebook users should note that Facebook's Website Custom Audience communication tool is used on this website. For this purpose, so-called Facebook pixels are integrated on our websites, which mark you as a visitor to our website in anonymous form, i.e. without identifying you as a person.
If you are a Facebook user, this allows Facebook to associate visiting our pages with your user account. Facebook can also subsequently recognise whether a Facebook ad has had an effect, e.g. whether it has led to a purchase. The Facebook pixel also allows us to play ads to a defined audience on Facebook. Facebook only provides us with statistical data without reference to a specific person. This is done for purposes of advertising effectiveness, market research and demand-oriented design of our website. Tracking using the pixel is done in a way that does not allow us to identify you as a person and only marks users as visitors to our website in an anonymous form for us. Facebook uses cookies for this purpose. Facebook stores and uses the data collected using the pixel. This happens at least partially outside the territorial scope of EU data protection legislation.

For more information about the purpose and scope of the data collection and the further processing and use of the data by Facebook, as well as your privacy settings, please refer to Facebook's Privacy Policy, which can be found at

Objection: If you wish to object to the use of the Facebook Custom Audiences website, you can do so at You must be logged in to Facebook to do this.


The dispatch of newsletters is carried out among other things via a newsletter dispatch platform of the US provider

ActiveCampaign, LLC
150 N. Michigan Ave Suite 1230
Chicago, IL

The email addresses of our newsletter recipients, as well as any other information described in this notice, are stored on ActiveCampaign's servers in the United States. ActiveCampaign uses this information to send and evaluate newsletters on our behalf. Furthermore, ActiveCampaign may, according to its own information, use this data to optimise or improve its own services, e.g. for technical optimisation of the dispatch and presentation of the newsletter or for economic purposes, in order to determine from which countries the recipients come. However, ActiveCampaign does not use the data of our newsletter recipients to write to them itself or pass the data on to third parties.
You can revoke the use of your stored data for sending the newsletter at any time. You will find a corresponding "Unsubscribe" link in each newsletter.
ActiveCampaign's privacy policy can be found at:


The dispatch of newsletters takes place among other things over the German service provider

CleverReach GmbH & Co. KG
Mühlenstr. 43
26180 Rastede

who is entrusted by us with the execution of this service. Your data entered for downloading the software and sending a license key can be sent to the service provider CleverReach GmbH & Co. KG and stored on its server. Your data will be used by us exclusively for information on the downloaded software in compliance with German data protection regulations. The CleverReach GmbH & Co. KG does not pass on your personal data to third parties.
You can revoke the use of your stored data for sending the newsletter at any time. You will find a corresponding "Unsubscribe" link in each newsletter.
The company's privacy policy can be found at


On our websites we use on the basis of article 6 paragraph 1 letter f of the DSGVO, the software Wistia ( from the

Wistia Inc.
17 Tudor Street
Cambridge, MA 02139

The software is used to embed videos into our website and to promote and measure the interaction of website visitors with the videos. Wistia collects the following categories of personal data on our behalf:

• anonymised IP address incl. provider;
• access time to viewed videos;
• details of their viewed video sections;
• URL of the videos;
• Type of end device (stationary, mobile), operating system and browser used.

Cookies are not used for this purpose.

You can find all information on the transfer and use of data by Wistia here:

Contact the Data Protection Officer

Should you have any further questions regarding data protection or the processing of your personal data processed by us, please contact our company data protection officer by e-mail at: datenschutz[at]

Changes to our Privacy Policy

We reserve the right to change our security and data protection measures at any time if this becomes necessary due to technical development or legal changes. In these cases, we will also adapt our information on data protection accordingly. Please therefore note the current version of this data protection declaration.

Last update: 14.02.2020